Having Insurance Pay For Tens Supplies

I’ve taken the liberty to paste an email correspondence from one of our customers who had ordered Infrex electrodes on line from us. This is not an unfamiliar scenario where patients are paying out of pocket for supplies when they could be paid by the insurance company.

Hi Shayna,

If you’d like, we can file the claim for you and then re-imburse you for the amount they pay. I’ll drop the claim so it will be printed and I’m sending a copy of your email to Susan who handles our insurance billing. I believe we are filing with the insurance company for the purchase of the unit rather than rentals. As yet, I don’t think we have heard from them. Susan will be out of the office tomorrow, but should get back to you Wednesday.

I hope the Infrex is helping your pain. Let us know if you have any problems with it.

Linda
—–Original Message—–

From:
Sent: Monday, January 12, 2009 4:44 PM
To: Linda Lowery
Subject: RE: Online Order # 557

Good Evening Linda,

Bob had sent me an email saying that my insurance should pay for my electrodes as well as the INFREX Machine. I was just wondering how I get them to pay for them, do I go through you guys or do I have to contact them? As you know I just purchased some and I was wondering how I get reimbursed for the ones I have already paid for. If you could offer any assistance by telling me what to do or pointing me in the right direction I would greatly appreciate it. Thank you very much!

Happy New Year!

Sincerely,

Shayna

The reason for showing this is in most situations once a tens or Infrex unit is paid for by the insurance company then after that monthly tens supplies and other skin care products as well as topical pain agents will be paid for by the insurance company. For the insurance company the treating of the chronic pain costs after purchase is more than financially justified since now the problem is being treated and additional costs to the insurance company are much less than with traditional chronic pain patients. That translates into the insurance company is saving money if the Infrex or tens treatments are successful.
According to study few years back the biggest cost to the U.S. health care system is not cancer, not heart related issues, but chronic pain.
In most situations MedFaxx bills directly the insurance company for any tens or Infrex supplies so there is no out of pocket costs to our customers.